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FAQ's

FAQ'S


 

What type of paint do you use and why?

We primarily use quality products from IVE coatings, Asian Paints & ICI Dulux . If there is another brand that you are interested in using, talk with your representative.

How many coats of paint are included in the quote?

We always apply two coats of paint, guaranteed.

How long will the job take?

Depending on the project, you will need to call Bon Vivant Coatings to discuss scope of work. However, Bon Vivant Coatings does guarantee the job will get done within specified days. Re- Painting ideally takes 3-4 days for each round, but full job ideally takes around 6-7 days per round.

How quickly can an estimator get to my home?

The waiting time for an estimate is generally within 24-48 hours.

Can you paint my home anytime of the year?

Interiors can be painted, anytime of the year. Only during rainy season, the drying time increases. But we ensure that the previous coating is fully dry before commencing with the next coat. Incase of exteriors, weather plays a major role, and hence painting is stopped once the weather gets cloudy.

What is the benefit of working with you?

Customer Service. Our success has been based on delivering high quality painting services with exceptional customer service. We stand behind our work and will work with you to make sure you are happy with the experience and the finished product.

How do I prepare my rooms for your visit?

You will need to remove any small items especially glass and crockery from the shelves. We can move the larger items towards the center of the room and properly cover it with tarpaulin sheets and protect it.

Can I trust your employees?

Yes. Our professional custom painters is reference checked and a criminal background check is performed.

Do you offer a warranty?

Yes, we offer a 1-year limited warranty.

Do you charge for estimates?

We never charge a fee to provide an estimate for your painting project.

When do I pay you?

A payment schedule is outlined by our executive well in advance. It will collected in stages, so that you are well convinced regarding the progress. We will invoice you accordingly and will expect to be paid at that time.

Do you still use oil based paints and what is the primary difference between oil and water-based (acrylic, latex) paints? Benefits?

Oil-based paints have been mostly removed from the market for architectural applications. This is due to the constant push for less solvent and lower VOC (Volatile Organic Compounds) in the paint formulas. Oil-based paints redeeming qualities include a superior smooth look, good moisture resistance, and ultimate hardness and durability. Unfortunately, because of the curing process, oil-based paints tend to become very brittle as they age, which leads to cracking, peeling, and ultimate failure of the paint. On exteriors and moisture prone areas on interiors, oil-based paints have a tendency to mildew, because some of the ingredients act as a food source for mildew. Water-based paints, also known as acrylic paints (these are the ingredients that “bind” the paint to the surface), have come so far and have outperformed their counterparts of yesteryear. Today’s acrylic paints exhibit excellent qualities, such as moisture resistance, mildew resistance, flexibility, color fastness, and block resistance (the ability to not stick to itself or objects to stick to the finish, such as items on a painted shelf). Most of the water based paints we use are known as 100% acrylic, which are of the highest quality available.

What types of environmentally friendly options to you offer?

We will use low and non-VOC paints.

What are the different kinds of paint finishes and how do I select them for each room?

Paint finish comes in three general categories:

  • Flat Finish– also known as matte finish
  • Satin Finish – also known as eggshell finish or low-luster finish
  • Gloss Finish – also known as semi-gloss finish

What if I don’t like the color selected, can I change it? Would it be an additional cost?

Yes, it is ultimately the homeowner’s responsibility for any color choices, and there is an additional cost for a color change. The additional cost is determined by how much of the job is completed, along with the cost of the additional paint.

What is Faux(Textured) Finish?

It is a decorative painting technique. Faux is a French word meaning false. This painting technique is a way to replicate materials such as marble and wood with paint. There are many forms of decorative paint finishes used for walls. Details for the same are available with your executive.

How much will this painting job disrupt my home?

Disruption is kept to a minimum. At the end of each day our crews will clean the areas we are working in and move tools and paint to an area assigned for it earlier.

My room is wallpapered now. How will you handle that?

We will remove wallpaper prior to painting. Before we remove the paper we will test an area to see how the paper was applied. If the wallpaper was not applied properly it may lead to damage to the walls when the paper is removed. Your crew leader will discuss with you other options if this is the case.

Can you fix water damage or holes in my walls and if so, how long will it take?

We can fix the water seepage once it is dry by water proofing that area, the cost for the same needs to be discussed with our representative. Any masonary work needs to be arranged by you.

Are you licensed?

We have all appropriate licenses

Can you provide references?

We can take you to sites where work is currently in progress and you may check the way our activity is performed. or have you look at our report cards that customers fill out at the end of each job. We also have excellent 5 star online reviews posted on our website

Can I leave my home while your painting crew works?

Yes. Most people we work for are not at home while work is going on. While you are at work or running errands, our crew will be busy painting. You may lock the rooms where painting activity is not going on.

Who will be there to answer my questions or to address any concerns I may have throughout the project?

Maintaining open line of communication with you is very important to us.Our representative should be able to answer most questions or may put you across the concerned managers for the same. You may also drop a mail across by logging into our website, and we would get back to you soon.

How do you determine the amount you will charge for my painting project?

There are many things to consider including: type and size of the painted area, number and intensity of paint colors, amount of protection needed for walls and furniture, quality of paint used, and the extent of needed paint surface preparation. All of those things will need to be considered in order to provide you with an accurate cost estimate.

What hours do your crews work?

We generally work Monday to Saturday, between 10 a.m. to 6 p.m. We can do work at other hours if needed, but these are our standard working hours

How will my personal property be protected from paint?

On interiors, after you have removed your delicate items, all areas or remaining items, will be covered using tarpaulin sheets. On exteriors, shrubs and surrounding areas will be protected so that no evidence of paint splatter or paint peelings remains. But we will not be responsible for damages if any inspite of our best efforts.

Do I need to move everything from the rooms before you paint?

Please move all small items and breakables. Unless agreed otherwise, we will move and protect all of the furniture and fixtures.

What color should I choose?

Lighting, architecture, and room decor are three environmental factors to consider when choosing a paint color. An ideal paint color is one that considers the all three elements and provides balance and unity to the space.
Whether on an interior or exterior paint job, we will normally start clients looking at standard color charts. A lot colors there are stock and the stock color paints tend to perform better due to the process of their manufacture. The exterior paint color chart will also have a nice variety of harmonious color combinations to choose from. Another very good way to get started on a color selection is to visit websites of manufacturing companies. This will give you some idea of what the final look of your home might be and, of cause, we have formulas for all colors that were used there.
You may also want to drive around the neighborhood and find similar houses similar to yours to see what others have done with colors. We may be able to help you with color matching if you send us some digital photos.

What are the advantages of flat and lower sheen paints?

They provide even light reflection and give the surface a softer, more uniform look.
They don’t highlight surface imperfections like higher sheen paints, so they usually don’t require as much surface preparation (like patching, texturing or sanding) prior to painting.
They are much less likely to show “lap marks”, so they are generally easier to apply and touch up than higher sheen paints. (When one painted section dries before the next section is painted, the two sections won’t flow together into a uniform film, resulting in a “lap mark.”)

What are the disadvantages of flat and lower sheen paints?

They are less stain and scuff resistant than higher sheen paints, so they should not be used on surfaces that will be handled, washed or scrubbed frequently. They are less moisture resistant than higher sheen finishes, so they are not the best choice for areas that are exposed to high humidity levels, like in bathrooms, or on any surfaces that will be washed frequently.

What are the advantages of higher sheen paints?

They have better stain resistance, so they resist dirt pick up and stay cleaner longer.
They have better scuff and wear resistance, so they’re good for high traffic areas and on surfaces that are handled, washed or scrubbed frequently.
They have better moisture resistance, which makes them ideal for surfaces and areas that are frequently exposed to high humidity levels.

What are the disadvantages of higher sheen paints?

They tend to highlight any surface imperfections.
They are harder to touch up than lower sheen paints, because the higher sheen tends to highlight the slightly raised surface of the film where the touch up was done.

What is VOC and why do I care?

All paints, varnishes, and solvents contain volatile organic compounds, or VOCs. Exposure to VOCs can trigger asthma attacks, respiratory problems, eye irritation, nausea, or dizziness. Because of these health concerns, a number of paint manufacturers have introduced Low or No VOC paint alternatives.

What if I want to change something about the job or need some additional work done while the paint crew is already at my home?

Please let our office know about it or feel free to contact your estimator directly. Most of the time it is more cost-effective for us to make a change or do additional during the course of the project than to have us come back after the project is complete.

When I get different bids from several companies, they are never the same, some high, some low. Why is there such a price difference?

The cost of a job is usually determined by the level of thoroughness, attention to detail, and quality desired. It costs more to properly prepare a surface for painting than to just pressure clean and scrape the surface. The majority of the cost of painting is in the surface preparation and the labour involved in the application of the paint and not the actual cost of the paint itself. As with most other industries, generally you get what you pay for.

How do I maintain my exterior painting job?

On a regular basis you should walk around the exterior of your home looking for dry rot, water penetration, cracks, and chalking. About once a year it is a good idea to pressure wash your home to remove the accumulation of surface dirt.

How do I maintain my interior painting job?

Interior paint typically gets dirty in many situations: hand prints around switches and knobs; splashes in kitchens and bathrooms; marks on hallways and corridors; “soot” accumulating above electric lamps and other heat sources. Removing dirt before it accumulates not only improves appearance; it reduces chances of it getting permanently embedded in the paint film.
Check for dirt periodically and assume it will be present in and near cooking areas (airborne cooking oil) and at all places at hand height. Always initially clean the surface with a mild detergent using a sponge or a soft cloth. Resort to harsher cleaners only when necessary, recognizing that alkaline cleaners can dull the sheen or gloss of oil based paint. Abrasive cleaner will burnish nearly any paint and will dull the gloss of satin, semi gloss and gloss products. Washed surfaces should be rinsed thoroughly because residual cleaner can interfere with adhesion of paint applied later.